I Love meet and greet T&Cs

2. Payment and Cancellation

• If any payments are declined, I Love meet and greet reserve the right to refuse your booking
  Increase stays without prior notification, will be charged on the return of the vehicle.
  Full payment must be made prior to commencement of the booking
• I Love meet and greet full price bookings must be cancelled at least 24 hours before departure to receive a refund minus the £10 admin fee. (24 hours before the booked start time).
• Any refunds given will attract a £10 admin fee for whatever the reason of cancellation. The Company incurs costs during the booking and cancellation process and these will be charged to the client
• All Supersaver or Bubble products cannot be cancelled or changed. They must also be booked at least 24 hours in advance.
• If you fail to cancel a booking and the booking start time has passed no cancellation will be allowed
  Once a booking has commenced, the length of booking cannot be cancelled if the stay is curtailed and no credit will be available for the curtailed stay.
• Extension to bookings that have already started will incur a daily charge to be paid on return. The current daily charge is £15 per day.
• Airport access fees are chargeable at both Stansted and Gatwick. These are the fees charged by the airport for us to meet and greet clients on the terminal forecourt. As of 2024 £7 payable on return by the clients and £5 added to this booking outbound for Stansted meet and greet bookings. At Gatwick from 2024this will be £5 each way - to be paid by us until further notice but included in the booking charge.

3. Liabilities and other terms

• Our insurances cover our legal liabilities ie we are insured to drive your vehicles fully comp - however vehicles and contents are left at owners risk whilst you car is parked unless damage is a result of our negligence. Clients using our self park product - cars are left at owners risk as we have no control of your vehicle whilst it is parked. We will however cover damage caused as a result of any negligence of any of our employees.
• No liability for loss or damage to your vehicle including tyres, windscreens, mechanical and structural failures will be considered unless our employees have acted negligently or without reasonable care and skill.
• All claims for damage should be reported before leaving the airport, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the airport and report details of any damage to the driver
  If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue
  These terms are governed by English laws and subject to English Court jurisdiction
  Your vehicle must display a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. I Love meet and greet reserves the right to refuse your vehicle on the day and no refund will be given
  We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring unless our employees have acted negligently or without reasonable care and skill. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you.

4. E mail Disclaimer

• The content of any email and any attachment may contain legally privileged information and is therefore confidential and intended for the addressee only. If you are not the original intended recipient, you must not copy, distribute, disclose or use any of the information in it. If you have received this email in error please notify us immediately by emailing the sender and then delete the email and any copies from your system. Liability cannot be accepted for statements made, which are clearly the sender's own and not made on behalf of I Love meet and greet Ltd.

5.Cancellations/Amendments Procedures for Bookings made with a third party supplier

If you need to amend or cancel your booking prior to departure please contact the booking agent, who made your reservation. Please check all booking details on receipt of confirmation. If you wish to cancel a booking please include reference number, car registration and details of cancellation or amendments and contact your booking agent.

6. Direct bookings

• Save up to 30% on selected products when you book direct with us. You will be sent a regular e mail with our offer of the month when you register direct. Make sure you accept to receive emails
• Offers not to be used in conjunction with any other offer or promotion

7. Payment

• Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Switch or Maestro.
• If payment by card is declined I Love meet and greet and the service provider reserve the right not to fulfil your booking.
• All prices are quoted in pounds Sterling including VAT currently at 20%.
• When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

8. Cancellation

A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved unless you have booked a Supersaver product or non cancellable parking service. An administration fee of £10 will be deducted.For the foreseeable future during this difficult period all bookings can be cancelled without our normal fee and a voucher will be issed for travel in the following 6 months.

A booking cannot be cancelled within 24 hours of departure.

Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

9. I Love meet and greet acting as a third party supplier
I Love meet and greet acts as booking agent only when selling third party products. The service provider is liable for providing the service and I Love meet and greet is only liable to the customer for losses directly arising from it’s negligence in processing a booking.

10. Third Party Service providers terms and liabilities

• All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.
• So far as not inconsistent with the service providers terms and conditions.
• Cars are parked at their owner's risk in on airport car parks. Claims for damage will not be considered unless due to the negligence of our employees or if they have acted wihtout reasonable care and skill.
• The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negilgence or lack of reasonable care and skill of their employees.
• The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negilgence or lack of reasonable care and skill of their employees.
• The customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.All clients are advised to thoroughly check their vehicles before their vehicle leaves the care of the service provider
• The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider or if them and their employees fail to use reasonable care and skill.

11. Customer service

• Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. I Love meet and greet will provide contact details of the service provider on request.
• Any queries and claims relating to the processing of a customer's booking should be made directly to I Love meet and greet Ltd.

12. Bodycams

• In the interests of safety for both our drivers and customers, all drivers are required to wear bodycams. Recordings will be made of the collections and all data will be storage within our GDPR compliant storage facilities.

13. Competitions and Prize Draws

• I love meet and greet runs occasional prize draws as promotional offers. Anyone who has booked and parked with I love meet and greet is eligible to enter. Prizes cannot be exchanged for money. The terms of each draw will published at the time the nature of the draw is released to clients. The duration of the criteria needed to enter the prize draw will be published with each draw. There is no monetary contribution required to enter the draw. Prizes will be in the form of vouchers, free parking or a dedicated gift which will be announced with each competition. All winning criteria will be entered in to a random prize generator and winners announced on Facebook