I Love meet and greet T&Cs

Terms and Conditions I Love Meet and Greet, I Love Valet Parking, Bubble Valet Parking, I Love Park and Ride, Bubble Park and Ride and I Love Self Park

Your statutory rights are not affected

  • 1. Bookings and Service
    A booking will be deemed to be complete once a confirmation e mail has been sent, or if made by phone, by the receptionist confirming. At this point, all terms and conditions are deemed to have been accepted.
    Bookings taken on behalf of a third party supplier are subject to the terms and conditions of the service provider.
    Cooling off period - a customer has 14 days from the date of booking our service to cancel their full price booking and receive a full refund minus a £10 administration fee, unless the service has already commenced. This cooling off period does not apply to Supersaver or non refundable products. All cancellations must be made in writing and addressed to customerservices@ilovemeetandgreet.co.uk. Clients do not have to give a reason for cancelling.
    All prices are quoted in UK pound sterling, include VAT and are subject to change up to the point of acceptance of your booking
    Payment made by you will only be used to provide the service you purchased
    Whilst every effort is made to provide parking services at the booked time, I Love meet and greet cannot accept liability for delays arising from circumstances from beyond its control including but not limited to traffic congestion, access to the terminal forecourts, delayed flights and security alerts
    Acts of nature are beyond our control and we accept no liability for them including bird poo, dust, pollen and rain
    Supersaver products must be booked at least 24 hours before departure
    Bookings through the I Love meet and greet website are deemed to be made when validated by the issue of a confirmation and a reference number.
    Bookings made by telephone are deemed to be made when a confirmation is sent
    All services are subject to availability
    Only one promotional code can be used at anyone time and are only valid against standard bookings (cannot be used for Supersaver bookings)
    I Love meet and greet reserve the right not to accept a booking and can refuse to fulfill a booking if on collection your car has no Road Tax or bald tyres as this contravenes the Road Traffic Act
    It is a requirement when using our Gatwick meet and greet parking, that you print off the permit attached to your confirmation and have it displayed in the windscreen of your car when stopping on the forecourt.
  • 2. Payment and Cancellation
    If any payments are declined, I Love meet and greet reserve the right to refuse your booking
    Increase stays without prior notification, will be charged on the return of the vehicle.
    Full payment must be made prior to commencement of the booking
    I Love meet and greet full price bookings may be cancelled at least 24 hours before departure (24 hours before the booked start time) and a £10 administration fee will be deducted.
    All Supersaver products are non-refundable although changes and cancellations may be made. They must also be booked at least 24 hours in advance.
    If you fail to cancel a booking and the booking start time has passed no refund will be given
    Once a booking has commenced, no refund will be given even if the stay is curtailed
  • 3. Liabilities and other terms
    Our insurances cover our legal liabilities ie we are insured to drive your vehicles fully comp - however vehicles and contents are left at owners risk whilst you car is parked unless damage is a result of our negligence. Clients using our self park product - cars are left at owners risk as we have no control of your vehicle whilst it is parked. We will however cover damage caused as a result of any negligence of any of our employees.
    No liability for loss or damage to your vehicle including tyres, windscreens, mechanical and structural failures will be considered unless our employees have acted negligently or without reasonable care and skill.
    All claims for damage should be reported before leaving the airport, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the airport and report details of any damage to the driver
    If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue
    These terms are governed by English laws and subject to English Court jurisdiction
    Your vehicle must display a valid tax disc and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. I Love meet and greet reserves the right to refuse your vehicle on the day and no refund will be given
    We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the keyring unless our employees have acted negligently or without reasonable care and skill. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you.
  • 4. E mail Disclaimer
    The content of any email and any attachment may contain legally privileged information and is therefore confidential and intended for the addressee only. If you are not the original intended recipient, you must not copy, distribute, disclose or use any of the information in it. If you have received this email in error please notify us immediately by emailing the sender and then delete the email and any copies from your system. Liability cannot be accepted for statements made, which are clearly the sender's own and not made on behalf of I Love meet and greet Ltd.
  • 5.Cancellations/Amendments Procedures for Bookings made with a third party supplier

If you need to amend or cancel your booking prior to departure please contact the booking agent, who made your reservation. Please check all booking details on receipt of confirmation. If you wish to cancel a booking please include reference number, car registration and details of cancellation or amendments and contact your booking agent.

  • 6. Direct bookings

Save up to 30% on selected products when you book direct with us. You will be sent a regular e mail with our offer of the month when you register direct.

Offers not to be used in conjunction with any other offer or promotion

  • 7. Payment

Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Switch or Maestro.

If payment by card is declined I Love meet and greet and the service provider reserve the right not to fulfil your booking.

All prices are quoted in pounds Sterling including VAT currently at 20%.

When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

  • 8. Cancellation

A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved unless you have booked a Supersaver product or non refundable parking service. An administration fee of £10 will be deducted.

If a booking is cancelled within 24 hours of departure, no refund will be given.

Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

  • 9. I Love meet and greet acting as a third party supplier
    I Love meet and greet acts as booking agent only when selling third party products. The service provider is liable for providing the service and I Love meet and greet is only liable to the customer for losses directly arising from it’s negligence in processing a booking.
  • 10. Third Party Service providers terms and liabilities

All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.

So far as not inconsistent with the service providers terms and conditions.

Cars are parked at their owner's risk in on airport car parks. Claims for damage will not be considered unless due to the negligence of our employees or if they have acted wihtout reasonable care and skill.

The service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negilgence or lack of reasonable care and skill of their employees.

The service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negilgence or lack of reasonable care and skill of their employees..

The customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.All clients are advised to thoroughly check their vehicles before their vehicle leaves the care of the service provider

The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider or if them and their employees fail to use reasonable care and skill.

  • 11. Customer service

Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. I Love meet and greet will provide contact details of the service provider on request.

Any queries and claims relating to the processing of a customer's booking should be made directly to I Love meet and greet Ltd.