About Us
At I Love Meet and Greet, our goal is simple: to provide the best customer service in the airport parking industry.
Every day, thousands of travellers trust us with one of their most valuable possessions – their vehicle. We understand that airport parking is about much more than simply finding a space. It's about convenience, security, reliability and having complete confidence that your car is in safe hands while you're away.
That's why we've built our reputation around exceptional customer service, professional standards and operational excellence.
Independently Recognised Quality
We are proud to have been recognised as a Which? Recommended Provider for airport parking in both 2024 and 2025, an achievement awarded following independent customer research and assessment of factors including customer service, value for money, security and overall customer satisfaction. This recognition places us amongst the UK's leading airport parking providers and reflects the high standards our teams deliver every day.
Trusted by Thousands of Travellers
Our commitment to customer service is reflected in the feedback we receive from the people who use our services every day. We are proud to have achieved a Google rating of 4.8 out of 5 stars from more than 1,216 customer reviews, making us one of the highest-rated airport parking providers serving Gatwick and Stansted.
These reviews come from real customers who have trusted us with their vehicles and travel plans, providing independent feedback on their experience with our team.
Customers regularly praise:
Friendly and professional staff
Fast and efficient vehicle collection and return
Convenient terminal forecourt service
Helpful assistance when travel plans change
Confidence in our secure parking facilities
Excellent value for money
Customer feedback is at the heart of everything we do. We continually review comments and suggestions to help us improve our service and ensure we continue to meet the high standards our customers expect.
Our People
Our operations are led by experienced airport parking professionals who are passionate about delivering a first-class service.
Gatwick Airport
Our Gatwick operation is led by Operations Director Matt Lawley, supported by a team of 5 duty managers and more than 40 operational staff. Together they oversee one of the busiest meet and greet operations in the UK, ensuring customers receive a smooth and professional experience from arrival to departure.
Stansted Airport
Our Stansted operation is managed by Clinton Marsden, supported by 4 duty managers and a team of more than 15 colleagues. As the only independent on-airport meet and greet operator at Stansted, the team works tirelessly to maintain the high standards that our customers expect.
Professional Standards
Every member of our operational team is:
Fully uniformed and easily identifiable
Customer service trained
Hidden disability awareness trained
Experienced in airport operations
Committed to delivering a friendly and professional service
We believe that great customer experiences start with great people, which is why we continue to invest in training and development across the business.
Our Fleet and Facilities
Supporting our operations is a dedicated fleet of vehicles, including four Volkswagen Caddy vehicles used to transport our drivers efficiently between airport locations and parking facilities.
We also operate three customer transfer minibuses which provide reliable transport for our park and ride customers, helping ensure smooth and timely journeys between our car parks and the airport terminals.
To meet growing customer demand, we operate several secure airport parking facilities, giving us the flexibility and capacity required to serve travellers throughout the year.
Security and Peace of Mind
We know that security is one of the most important considerations when choosing airport parking. That's why we continually invest in our facilities, procedures and staff training to ensure your vehicle remains safe and secure while you're away.
From the moment you hand over your keys to the moment your vehicle is returned, our focus is on providing a secure, professional and stress-free experience.
A Service You'll Love
Whether you're travelling for business, a family holiday or a weekend break, our mission remains the same: to provide an airport parking service that customers genuinely love.
From our meet and greet services at Gatwick and Stansted to our park and ride options, every aspect of our operation is designed to make travelling easier, safer and more convenient.
When you book directly with I Love Meet and Greet, you're choosing an award-winning team committed to delivering outstanding customer service, secure parking and exceptional value every step of the way.
Our Commitment
Our commitment to security and professionalism has been recognised throughout our 14-year history. Working closely with Gatwick Airport, Sussex Police and Trading Standards, I Love Meet and Greet has achieved and maintained some of the industry's most respected accreditations. We were among the first operators to gain Approved Operator status at Gatwick, our car parks achieved the Park Mark safer parking accreditation, and today we are proud to be a fully licensed airport parking operator. In fact, we are one of only two companies authorised to operate directly from the Gatwick terminal forecourts, giving our customers the reassurance that they are booking with a trusted, audited and officially recognised provider.
