Service Guarantee

We give the best meet and greet parking service at Gatwick and Stansted. Forecourt meet and greet is the ultimate way to park and with us there are no hidden charges

Having parked millions of cars in our careers we make sure you receive the best possible service when you book with us. We’re convinced you won’t find a better service in the UK. We will not keep you waiting and we will care for your car whilst you are away. That’s our Service Guarantee and it’s has helped us become one of the most respected airport parking operators in the market.

Service Guarantee

To help us give you the best service:

  • Ensure you follow the instructions on your confirmation and call us 10 minutes before you arrive at the airport
  • On your return, you must collect all your bags and clear customs before calling for your car to be delivered
  • Always check your return details are correct and notify us of any changes, especially if you are returning early. This ensures your car will be ready for delivery
  • If you have any questions or are unsure of something, call us; we are always here to help

Our Guarantee to you

We are so confident that our meet and greet service is the best that we are prepared to offer a guarantee with our service. So many companies offer meet and greet services and keep their clients waiting. We believe that with all our years experience, meet and greet should be delivered to clients as follows:

  • Cars should be collected from clients within 10 minutes of calling for a pick up*
  • On the return the car should be delivered back to you at the terminal within 15 minutes*

Our guarantee ensures that if we fail to do this, we will refund your booking as follows

  • 25% refund on your booking for over 20 minutes
  • 50% refund for more than 30 minutes
  • 100% for over 50 minutes

*All refunds are subject to not arriving more than 10 minutes before your booked time on the outbound journey and not arriving back earlier than the booked time without having notified us. Further any delays caused a result of outside influences such as road works or traffic jams are not refundable.

*All company procedures must be followed for our guarantee to apply