A Day in the Life of meet and greet driver Jonnie
At I Love meet and greet, exceptional customer service is at the heart of everything—and no one exemplifies that more than Jonnie, one of the most experienced drivers on the team. With a career spanning decades and an astonishing 345,000 cars parked under his belt, Jonnie’s day is a masterclass in planning, precision, and professionalism.
The rest of Jonnie’s day is a series of carefully timed movements—an activity known in the trade as “jockeying.” He moves cars between compounds, unlocking secure gates and parking vehicles with future returns in mind. For instance, he might take a car to a compound where it won’t be needed for six days, carefully placing it in a row that will make retrieval quick and smooth for his colleague later in the week.
His day begins promptly at 07:00, clocking in before everyone is awake. While many are just starting their day, Jonnie is already walking the car park closest to the airport, making mental notes of the numbered rows. He knows every corner of this space and can immediately identify which rows have capacity and which cars are next to be returned to customers. It’s all part of a complex choreography aimed at ensuring the first customer back gets their car first, with minimal wait.
Then it’s back to the first compound, retrieving cars due to be returned tomorrow and positioning them in the prime rows near the front. He repeats this sequence—move out, move in—up to 90 times in a single day. Each move requires intimate knowledge of multiple car parks, an up-to-the-minute awareness of the next two weeks’ customer return schedules, and a logistical mind that would rival any operations manager.
But the job is about more than moving cars. Jonnie is always alert to vehicle issues that might disrupt a customer’s return. If he encounters a flat battery, he jump-starts the car. Flat key fob? He replaces the battery. If a tyre looks beyond repair, he contacts the customer for permission to arrange a replacement. These small acts behind the scenes are what ensure a seamless experience for every traveller.
And Jonnie doesn’t overlook the details. If a car is covered in excessive dust, pollen, or bird droppings, he gives it a rinse before returning it to the delivery row. It’s all part of the pride he takes in making every return feel effortless for the customer.
Jonnie finishes his shift at 19:00, having spent 12 hours in constant motion—on foot and behind the wheel. It’s demanding work, but for Jonnie, it’s a calling. His deep understanding of the I Love meet and greet system ensures that every vehicle is handled with care and that customer satisfaction remains at the forefront.
In an industry where timing is everything and trust is essential, Jonnie is the quiet professional ensuring every journey ends just as smoothly as it began.
